MRDC NC
· Non-Conformance
Quality · Provincial · ISO · CAPA tracking
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From a Quality, Provincial, ISO or other audit — the NC # is assigned automatically
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Source
Quality Audit
Provincial Audit
ISO Audit
Internal Audit
Client / Contract
Other
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Major
Minor
OFI
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Western
Eastern
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Standard / clause violated
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Requirement (what the standard requires)
Description of the non-conformance *
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How NCs work
Classifications and the CAPA workflow
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Classification
Major
A total breakdown of a requirement, or a systemic failure — jeopardizes the quality system or contract compliance. Priority attention.
Minor
An isolated lapse against a requirement — the system works, but this instance didn't follow it.
OFI
Opportunity For Improvement — not a non-conformance, but worth acting on before it becomes one.
CAPA workflow — every NC walks these stages
New
Raised and awaiting action.
Containment
Immediate action to stop the problem from continuing or spreading.
Root Cause
Find why it happened — not who, why. 5-why, fishbone, whatever fits.
Corrective Action
Fix the root cause, not just the symptom. Preventive action stops recurrence elsewhere.
Verification
An NC admin independently confirms the action worked, with evidence.
Closed
Verified effective. Only an NC admin can close (or cancel) an NC.